Buy With Confidence
In the unlikely event you're not completely happy with any of our products please return them in a resaleable condition in their original packaging within 14 days and we'll give you a full refund of the goods value or replacement - no questions asked. This is in addition to your statutory rights.
In the event that you receive an item due to an error on our part or one which is faulty, we will refund your postage costs in returning the item to us. See returns & refunds below for details on how to return a defective item to us.
Please send us a copy of your invoice with the product(s). The product must be in resalable condition and in its original and undamaged packaging. Please note, however, we are not liable for the cost of returning goods to us unless the goods are defective or have been sent in error. Refunds and exchanges may only be processed when we have received the returned item. We recommend that proof of despatch is obtained in case of loss in transit.
Any information you provide us with will only be disclosed in accordance with the Data Protection Act 1998.
Under Anti Money Laundering Regulation and Legislation combating terrorist financing, we are by law required to collect and store your personal data and identification when we transact with you. Your data will only be used for this purpose and never be exposed to any third parties* You have the right to object to our request at our first point of communication, and you have the right to request erasure of this information. Each request is assessed on a case by case basis. If we reject your objection to supply personal data as its collection is assessed as a legal necessity or in the interest of public safety, we are legally entitled to refuse the transaction. If we reject your request for the erasure of data, as it is against our legal obligations or not in the interest of public safety, we are legally entitled to do so. Any objection or requests will be recorded by the company and if requested we will respond in writing.
*With the exception of law enforcement agencies if we are required to do so.
Notification of Changes
Changes to this privacy statement are posted here so you know what use is made of your information. If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice whether to use your information in this new manner. However, if you have opted out of all communication with the site, or deactivated your account, then you will not be contacted, nor will your information be used in this new manner.
Collection of Personal Information
Use of Personal Information
We only use your personal information to service your account and to improve our services to you. However, we do share some information as part of normal business operations with banks or credit/debit card processing services, verification services and for fraud prevention purposes. This information may not be used by third parties for secondary purposes, unless required by law. Though we make every effort to preserve your privacy we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. Otherwise, UNDER NO CIRCUMSTANCES will information you provide to Hyman's be transmitted in any way to a third party.
Control of Personal Information
If a user's personally identifiable information changes (such as your post code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct and update that user's personally identifiable information provided to us. This can usually be done by contacting our customer services.Your post code, phone and postal address can only be changed once in any 3 month period. In order to deactivate your account your will need to contact our customer services . However, please understand we cannot completely delete user information because of legal/regulatory and technical back up requirements.
Upon registration every user will receive an email confirming their successful registration. Established members will occasionally receive information on products, services and special deals via newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. This can usually be done by contacting customer services.
This web site contains links to other sites. Please be aware that Hyman's is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.